Highlights:

  • More Akamai Experts are now accessible through updates to Akamai Managed Security Services, and technical advisory hours with engagement managers and support delivery managers are now included without additional fees.
  • Enhanced site monitoring, regular reviews with Akamai SOCC experts to collaborate and exchange information, proactive communication from SOCC subject matter experts, a customer-specific security incident and event management or SIEM view in the SOCC dashboard, and proactive communication are all included in the premium service.

Akamai Technologies Inc., a provider of content delivery network and cloud services, recently confirmed an updated managed security service program and a new premium service offering to assist customers in protecting themselves from cyberattacks.

With proactive monitoring and rapid response in the event of a cyberattack, the new capabilities assist customers in protecting their businesses 24×7 from sophisticated attacks. Customers can use the increased access to Akamai security experts, reduced pricing, and better and direct assistance to their advantage because of the new capabilities. A premium version of the service is also available for customers who want personalized support and prioritized escalation paths.

With the release, Akamai hopes to address an ever-growing attack surface posing problems for businesses: distributed denial-of-service attacks and credential stuffing that can disrupt and shut down business services.

Roger Barranco, Vice President of support services at Akamai, said, “Businesses everywhere are struggling to defend against sophisticated cyber adversaries who are determined to create chaos and hinder business continuity. Our customers have asked for higher levels of service, which is what we’re delivering with Akamai’s managed security service and premium offerings. We’re partnering with our customers in a way that augments the availability of highly skilled proactive cybersecurity professionals.”

More Akamai Experts are now accessible through updates to Akamai Managed Security Services, and technical advisory hours with engagement managers and support delivery managers are now included without additional fees. The Managed Security Service from Akamai still offers the basic package price but with more features. The pricing of additional App and amp; API Protector with managed Advanced Security Management policy, managed Page Integrity configuration, and Bot Manager Premier endpoint, has also reduced.

According to the company, customers now have access to more support because Akamai University seats, after-hours configuration assistance, and quarterly customer business reviews are part of the base package.

According to the company, the Security Operations Control Center Premium service offers prioritized escalation and support tailored to the individual customer’s needs. Features for better outcomes and alignment include named resources, customer-specific data, and 24/7 customer access to SOCC experts.

Enhanced site monitoring, regular reviews with Akamai SOCC experts to collaborate and exchange information, proactive communication from SOCC subject matter experts, a customer-specific security incident and event management or SIEM view in the SOCC dashboard, and proactive communication are all included in the premium service. Faster escalations give clients faster access to SOCC management and immediate access to Akamai subject matter experts. Customers can access Akamai’s SOCC Premium Service from April 6.